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FAQ

Ordering From Us

Can I phone you if I have any questions, or to place an order?

Yes, of course, just give us a call on 0800 098 8888 (free to call from landlines and mobiles).

Our team is available from 9am to 7pm Monday to Friday and 9am to 6pm on Saturdays, and would be happy to help you and take your order. If you are local to us, you are of course more than welcome to pop in and say hello!

Do I have to create an account with RightNutri to place an order?

No, not at all. We do not believe you should be forced into creating an account just to place an order. You can place orders using just your email address and delivery details.

Once you have placed your order with us, we will give you the choice of setting a password with your email address to make shopping with us quicker in the future. This will allow you to:

• Save time with Express Checkout on future orders

• Track Your Order

• Save money with RightNutri exclusive offers and our Discount Members Club

Which payment types do you accept?

We accept payments via PayPal, Visa, MasterCard, and American Express. Additionally, in-store, we also accept cash and Apple Pay.

What should I do if I need to amend the details of my order after I have placed it?

If you need to amend any of the details of your order, after you have placed it, please contact us immediately. We will try our best to fulfil your request. If the order has not left our warehouse by the time we receive your message, we should be able to make the amendment for you.

What is your price-match promise about?

We are proud to source our stock from the UK’s leading health and nutrition brands and to provide the best possible quality and value for our customers, both in-store and online. We aim to never be undersold, hence we have our Price Match Promise. You can click here for the full terms and exclusions. Essentially we will match the price of our products if you find them elsewhere in the UK for less.

What is your Money Back Guarantee / Returns Policy?

We want you to be completely satisfied with every single product you purchase from us. If you are unhappy with a product you have received from us for any reason, just return it to us unopened within 90 days and we will give you your money back (or in exchange for another product). No fuss and no hassle. You can click here for the full details of our Money back Guarantee and Returns Policy.

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