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Right Nutri

Delivery and Returns Info

 

 

Do you charge for delivery?

We do not charge for UK deliveries - big or small!

If you want to receive your order outside the UK, we may ask you for a small payment to cover the additional postage costs - nothing more.



When will I receive my order?

All orders are sent 1st Class or 2nd Class, so expect to receive them within 1-3 working days.



What should I do if my order does not reach me?

If you have not received your order within 7 working days, please contact your local Royal Mail delivery office – they may be holding it for you and have forgotten to leave you a 'while you were out' card.  They can arrange re-delivery with you directly.

If they are not holding your order, please contact us and we will try to trace your delivery and make sure you receive your order.

 


Who will deliver my order?

Most orders are delivered by Royal Mail but we do use couriers such as DHL or Hermes for larger and higher value orders.

 


Will I need to sign for my delivery?

No, Royal Mail and our couriers will not normally require this. For higher value or larger orders, this may be required. 

 


What if I am not at home?

If appropriate, the postman / courier will leave it with a neighbour. Alternatively, they will leave you a “while you were out” card with details on how you can arrange re-delivery from them.

 


Can I pick up my order from you?

Of course, feel free to pick up your order from us.

When going through checkout, type ”SW8 3RX” and select “Fairlee Pharmacy” as the delivery address and proceed to complete the transaction. We shall give you a call to agree the best time for you to pick up your order from us.

Alternatively, if you would prefer to pay in store, give us a call on 0800 098 8888 and we can keep your order ready for you to collect.

 


What should I do if my order arrives faulty or damaged?

We are very meticulous with our products and our packing to make sure your order reaches you in perfect condition. However, in the unlikely event that you receive your order damaged or faulty, contact us within a reasonable time frame to let us know.

We will send you instructions on how to return the product to us (free of charge) and either send you a replacement or give you a full refund.

We will look to get this all sorted for you as quickly as possible - and with minimal fuss.

 


What should I do if I change my mind after receiving my order?

If you are unhappy with a product you have received from us for any reason, just return it to us within 30 days and we will give you your money back (or exchange it for another product, if you wish).  

Before returning anything, you do need to call us on 0800 098 8888. Products should be returned to us unopened and in the original packaging. Your consumer rights are not affected by this and we cannot refund any postage costs.

The address to post your product to is:  RightNutri Returns, 26 Queenstown Road, London SW8 3RX